Advanced Case Management Solutions for Knowledge Workers

Today’s modern workforce is heavily dependent on knowledge workers to make good business decisions in increasingly complex and demanding work environments. IPD Solutions clients meet this challenge with adaptive case management, artificial intelligence, and business process-management capabilities.

If your knowledge workers are limited by manual, paper-based tasks, Appian and IPD Solutions can help you connect your existing business systems, automate procedures, and transform knowledge worker tasks into fully digital operations. 

IPD's Knowledge Worker Case Management Solution adds capabilities that provide…

  • Competitive differentiation through smarter, faster and more consistent case management
  • Optimized structured and ad-hoc workflows through integrated user interfaces
  • Greater agility as knowledge workers focus on high-value work
  • Streamlined business processes through imbedded rules, ease of use and training, supported collaboration and better work assignment
  • Improved service through reduced cycle times, rapid access to all case-related information and increased “first call” resolution rates
  • Consistency as organizational requirements are met with better control of the work process
  • Collaboration through unified processes and lines of business
  • Reduced error with standardized data collection and classification
  • Improved compliance through detailed audit trails of all case-related work
  • A “hard dollar” ROI in as few as 6 to 8 weeks at time, by automating hundreds of manual activities in sprints.