Gartner’s 2019 report, Insurance 2030 Scenarios Update: CIOs Need Greater Adaptability to Survive and Thrive in an Era of Ongoing Industry Transformation, is a forward-looking roadmap for insurance business and IT leaders facing an era of increasingly unpredictable and highly challenging operating conditions.
Speed is critical for innovation. And today, insurers are innovating with the customer in mind: focusing on the need to be on top of emerging trends, stay ahead of the competition, and reduce costs while still offering the highest level of customer service.
The insurance industry is undergoing forcible change. Technology continues to drive business into digital channels, customer expectations increase, and InsurTechs enter the market. To avoid losing equity in prior technology capital investments - and to support the creation of digital insurance environments - insurers’ systems and IT architecture must be modernized, and their disparate systems and data sources integrated.