Case management drives successful business outcomes by enabling decision makers to assemble, analyze, act on and archive content. This allows you to gain value from the wealth of information housed in documents, data, video, audio and social media.
Case management solutions can help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively. This helps verify access to vital information that leads to better-informed decisions.
Why is a case management system vital to your company?
It Creates Customer Centricity.
Build upon exceptional customer engagements with a complete view of customer interactions across your channels.
It Limits Disruption.
Avoid loss to your organization's operations and services.
It Offers Investigative Results.
Allow for better decision making and investigative case outcomes.
It Provides Mobile Case.
Take the office into the field and help field-workers surface the right content and actions in order to make the right decisions.
It Can Be Used Cross-Industry.
Customize case handling for industries.
The most agile and competitive companies are those that best capture, govern and manage the growing volumes of structured and unstructured information pouring into their organization. But, as the amount of work continues to rise, organizations are increasingly baffled as to how to best support the knowledge worker responsible for meeting operation goals.
Dependence on manual, paper-based processes makes this challenge more daunting. The amount of time that staff and knowledge workers must allot to clerical and other low-value duties only rises as work volume increases and manual tasks multiply.
A Real Life Example
AAA Life, a client of IPD, was faced with this very problem. Not only were they swimming in paper, but they were having difficulty tracking and managing work due to inefficient processes.
AAA Life turned to IPD to optimize processes, enhance customer service and create an operational transformation while being easily adaptable for future business needs.
The objective was to:
The project completed under budget, on schedule and met the requested requirements. AAA Life expects to impact staffing levels by 20 to 35% in the core and support areas. A combination of eliminating paper and automating workflow are driving the largest savings.
Under pressure to digitalize business processes, leading middle-market firms are deploying digital initiatives in an effort to outrun present and future competitors. These initiatives include converting manual, paper-based or offline business processes to online, computer-supported processes that facilitate content collaboration, document approval workflow, and seamless content integration. But, transforming offerings and supporting systems and methods often come with a large price tag which can constrain or prevent progress. Unfortunately, many companies are hampered by cumbersome legacy systems, not to mention a lack of internal expertise, fear of outsourcing IT, and budgetary constraints for a large-scale, on-premises initiative.
Making a Case for Cloud
As firms contemplate and embrace digital transformation, they should look to case management cloud offerings and capabilities as a potential solution. Case on the cloud helps eliminate many of the obstacles facing middle-market companies today. For most businesses, the benefits promised by cloud computing include agility, process optimization, speed to market and cost reduction. Other potential benefits include gaining features and functionality that is not available in a traditional, licensed software package; secure infrastructure; and the ability to substitute upfront costs with regular monthly payments.
According to IDC 2016 Worldwide Predications, 53% of organizations surveyed expect the cloud to raise revenue in the next two years and 75% of large organizations are embracing or deploying cloud.
There is no doubt that cloud is disrupting both business and everyday life. While much activity and buzz relating to cloud involves its technological capabilities, the benefits of cloud adoption warrant a closer look, if not a test drive, especially for those firms seeking digital transformation.
The IPD Solution
As an IBM Business Partner, IPD is well-equipped to help businesses get started and move forward on their cloud journey. Leveraging the IBM Cloud Platform, IPD offers an integrated portfolio of hardware, functionality-rich software, cloud managed services, and business solutions.
For more information and statistics about the power of case management and the simplicity of the cloud, check out this infographic.
To learn more about IPD can help transform your organization’s operations with the Cloud, visithttps://www.ipdsolution.com/cloud-solutions.html
To see this article in its original form visit: https://www.ibm.com/blogs/ecm/2016/07/27/digitization-business-transformation-cloud/