Did you know that IPD's Ultera product provides mobile ECM capabilities?
With mobile capture, you can respond to elevated expectations and create value out of immediacy. For example, you can capture and process documents from anywhere on any device. You can easily and effectively tailor interactions to the individual user, and you can securely upload into business applications and document repositories.
What does this mean for your business?
With document capture, you can use common devices to capture documents and forms, perform image correction and OCR as well as classify and store. You can participate in case files everywhere, take advantage of mobile location services, and no change is required to your existing desktop solution. Additionally you can sync content for offline access, browse your folders and search and edit documents quickly and easily.
Mobile is changing interactions and how work gets done. Put your content to work anywhere.
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Consumer facing organizations are under continuous pressure to reduce costs — while simultaneously improving customer service and retention. When a customer submits a complaint, organizations require the means to respond quickly and efficiently. In many industries, regulatory requirements dictate how a complaint is handled and how quickly an organization must respond. Although response time requirements vary across industries, it is always in the best interests of an organization to respond as rapidly and accurately as possible.
The ability to share files for team decision-making is vital to the process. Because multiple departments may be involved, controlling and enforcing due dates for actions is a must, as is providing secure access to documentation across the enterprise. The ability to report on the complaint, grievance or appeal process for auditing purposes is paramount. Ultimately, the goal is to make the resolution process as seamless as possible and retain the customer.
The IPD Solution
Ultera provides the tools necessary to address complaints and appeals with the utmost speed and efficiency, saving money, ensuring compliance via easily tracked audit trails and expedient processes, and promoting customer satisfaction.
Ultera quickly moves paper grievances and appeals to digital form and routes them automatically and securely, reducing cycle times dramatically. Automation of processes and dozens of manual tasks enables your organization to manage the grievance process smoothly, efficiently, and economically; complying with regulations and meeting customer expectations.
Technology is changing consumer dynamics. With the growth of data, an empowered consumer has stepped forward. Insurers have an opportunity to influence retention and expectations through improved customer engagement.
How do insurers respond to rapidly changing consumer needs? It starts with systems and knowledge workers. Systems that rely on multiple, non-integrated, structured and unstructured information. It begins with a solution that leverages legacy systems, while adding missing, more modern capabilities.
The processing of Pharmacy Prior Authorizations often involves a very manually - intensive process, necessitating additional resources in order to deal with ever-increasing work volumes. In the face of increasingly aggressive Service Level Agreement (SLA) requirements and associated penalties, quick processing cycle times are more important than ever, and progressively more difficult to achieve.