Technology is changing consumer dynamics. With the growth of data, an empowered consumer has stepped forward. Insurers have an opportunity to influence retention and expectations through improved customer engagement.
How do insurers respond to rapidly changing consumer needs? It starts with systems and knowledge workers. Systems that rely on multiple, non-integrated, structured and unstructured information. It begins with a solution that leverages legacy systems, while adding missing, more modern capabilities.
As consumer expectations for better levels of customer service grow, insurers will need to navigate the challenges imposed by large-scale, paper-based legacy systems.