IPD's Ultera suite of packaged business applications brings together people, relevant content, case structures, rules, a flexible workflow and analytics. Our applications enhance your mission critical operations, expertly leveraging the IBM ECM and Analytics platforms; on-premise, on the cloud or on mobile devices.
As the year 2016 is coming to a close, a trend is emerging. Companies are showing a growing level of interest in moving their content management applications to the Cloud. I recently came across a Gartner report titled “Strategize to Reap the Benefits of Moving Content Management Applications to the Cloud.” It states that “by 2018, 50% of enterprises will be managing their content using a hybrid content architecture.” People are adopting this hybrid cloud approach to managing content because of cost savings, increased agility and a flexible pricing model.
Cloud is an excellent option for case management because it provides an environment for rapid development, allowing easy iterations on case applications. IPD guides firms on selecting the right approach for their unique Cloud adoption. We work with IT leaders and ECM program managers to assess the right cloud deployment model for their organization.
To learn more, download our white paper.
An insurer’s Cycle Time is a key differentiator, but only when it stands out from the industry norm. The constraints of manual distribution and the mounting complexities in new customer acquisition have made such differentiation difficult.
Ultera® improves cycle time for health, life, disability, and P&C carriers by automating new business processes. A set of configurable modules allows for improved workload management, more efficient workflow configurations, easy-to-access audit trails, and data consolidation for at-a-glance decision making.
The World of Watson conference is at the end of this month in Las Vegas. As a Bronze Sponsor of the event, IPD is excited to announce the launch of the highly anticipated Ultera V.9 at the conference. Not only will we be exhibiting in the Expo, but we will be providing live demos to interested parties.
Beyond just the lure of all things Vegas, this event also delivers unmatched value for data, analytics, cloud and more.
During the conference, you will be able to:
There is still time to register and attend the conference. For more information, click here.
Information should guide us, not lie hidden or dormant.
If we could activate the relevant information and bring insights to the point of care more time could be spent serving members or healing patients
Case management drives successful business outcomes by enabling decision makers to assemble, analyze, act on and archive content. This allows you to gain value from the wealth of information housed in documents, data, video, audio and social media.
Case management solutions can help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively. This helps verify access to vital information that leads to better-informed decisions.
Why is a case management system vital to your company?
It Creates Customer Centricity.
Build upon exceptional customer engagements with a complete view of customer interactions across your channels.
It Limits Disruption.
Avoid loss to your organization's operations and services.
It Offers Investigative Results.
Allow for better decision making and investigative case outcomes.
It Provides Mobile Case.
Take the office into the field and help field-workers surface the right content and actions in order to make the right decisions.
It Can Be Used Cross-Industry.
Customize case handling for industries.
The most agile and competitive companies are those that best capture, govern and manage the growing volumes of structured and unstructured information pouring into their organization. But, as the amount of work continues to rise, organizations are increasingly baffled as to how to best support the knowledge worker responsible for meeting operation goals.
Dependence on manual, paper-based processes makes this challenge more daunting. The amount of time that staff and knowledge workers must allot to clerical and other low-value duties only rises as work volume increases and manual tasks multiply.
A Real Life Example
AAA Life, a client of IPD, was faced with this very problem. Not only were they swimming in paper, but they were having difficulty tracking and managing work due to inefficient processes.
AAA Life turned to IPD to optimize processes, enhance customer service and create an operational transformation while being easily adaptable for future business needs.
The objective was to:
The project completed under budget, on schedule and met the requested requirements. AAA Life expects to impact staffing levels by 20 to 35% in the core and support areas. A combination of eliminating paper and automating workflow are driving the largest savings.
Under pressure to digitalize business processes, leading middle-market firms are deploying digital initiatives in an effort to outrun present and future competitors. These initiatives include converting manual, paper-based or offline business processes to online, computer-supported processes that facilitate content collaboration, document approval workflow, and seamless content integration. But, transforming offerings and supporting systems and methods often come with a large price tag which can constrain or prevent progress. Unfortunately, many companies are hampered by cumbersome legacy systems, not to mention a lack of internal expertise, fear of outsourcing IT, and budgetary constraints for a large-scale, on-premises initiative.
Making a Case for Cloud
As firms contemplate and embrace digital transformation, they should look to case management cloud offerings and capabilities as a potential solution. Case on the cloud helps eliminate many of the obstacles facing middle-market companies today. For most businesses, the benefits promised by cloud computing include agility, process optimization, speed to market and cost reduction. Other potential benefits include gaining features and functionality that is not available in a traditional, licensed software package; secure infrastructure; and the ability to substitute upfront costs with regular monthly payments.
According to IDC 2016 Worldwide Predications, 53% of organizations surveyed expect the cloud to raise revenue in the next two years and 75% of large organizations are embracing or deploying cloud.
There is no doubt that cloud is disrupting both business and everyday life. While much activity and buzz relating to cloud involves its technological capabilities, the benefits of cloud adoption warrant a closer look, if not a test drive, especially for those firms seeking digital transformation.
The IPD Solution
As an IBM Business Partner, IPD is well-equipped to help businesses get started and move forward on their cloud journey. Leveraging the IBM Cloud Platform, IPD offers an integrated portfolio of hardware, functionality-rich software, cloud managed services, and business solutions.
For more information and statistics about the power of case management and the simplicity of the cloud, check out this infographic.
To learn more about IPD can help transform your organization’s operations with the Cloud, visithttps://www.ipdsolution.com/cloud-solutions.html
To see this article in its original form visit: https://www.ibm.com/blogs/ecm/2016/07/27/digitization-business-transformation-cloud/
Did you know that IPD's Ultera product provides mobile ECM capabilities?
With mobile capture, you can respond to elevated expectations and create value out of immediacy. For example, you can capture and process documents from anywhere on any device. You can easily and effectively tailor interactions to the individual user, and you can securely upload into business applications and document repositories.
What does this mean for your business?
With document capture, you can use common devices to capture documents and forms, perform image correction and OCR as well as classify and store. You can participate in case files everywhere, take advantage of mobile location services, and no change is required to your existing desktop solution. Additionally you can sync content for offline access, browse your folders and search and edit documents quickly and easily.
Mobile is changing interactions and how work gets done. Put your content to work anywhere.
For more information, click here.
Consumer facing organizations are under continuous pressure to reduce costs — while simultaneously improving customer service and retention. When a customer submits a complaint, organizations require the means to respond quickly and efficiently. In many industries, regulatory requirements dictate how a complaint is handled and how quickly an organization must respond. Although response time requirements vary across industries, it is always in the best interests of an organization to respond as rapidly and accurately as possible.
The ability to share files for team decision-making is vital to the process. Because multiple departments may be involved, controlling and enforcing due dates for actions is a must, as is providing secure access to documentation across the enterprise. The ability to report on the complaint, grievance or appeal process for auditing purposes is paramount. Ultimately, the goal is to make the resolution process as seamless as possible and retain the customer.
The IPD Solution
Ultera provides the tools necessary to address complaints and appeals with the utmost speed and efficiency, saving money, ensuring compliance via easily tracked audit trails and expedient processes, and promoting customer satisfaction.
Ultera quickly moves paper grievances and appeals to digital form and routes them automatically and securely, reducing cycle times dramatically. Automation of processes and dozens of manual tasks enables your organization to manage the grievance process smoothly, efficiently, and economically; complying with regulations and meeting customer expectations.