“Adaptive case management refers to case management domains with far less structure than traditional case management,” Gartner states. There are limitations of some case management solutions, Gartner explains, “CRM applications may be considered for only the simplest of service request types of cases.” Consider several requirements when searching for a solution, “iBPM [intelligent BPM suite] leverage declarative models, explicit rules, context metadata, content state, event-driven architecture, analytics and other techniques to advance the case. These techniques are appropriate for adaptive case management scenarios,” Gartner adds.

“IPD solutions are flexible enough to handle the nonroutine work and unstructured processes that define adaptive or dynamic case management; we go beyond providing just generic case management technical features and provide case management solutions that fit specific industry use cases, out-of-the-box,” says Steven Racine, IPD Founder and CEO.

Contact us to demo a Case Management solution that fits your business needs. We are industry domain experts whose solutions leverage IBM’s Case Manager and BPM platforms. IPD understands the complexity and uniqueness of various business operations, such as claims, customer acquisitions and other knowledge worker focused areas. We know they require deep interactions between people, information and rules to produce optimal business outcomes, better judgment and decision-making. In fact, IPD is one of only a few companies building packaged repeatable solutions for the most complex Case Management requirements.

About IPD

IPD is a premier IBM business partner with more than 24 years of experience solving complex business challenges for large financial institutions. Our expertise is coupled with a highly referenceable client list and numerous analyst references.

(1) Gartner, Inc. "Hype Cycle for Content Management, 2015" by Janelle Hill, July 17, 2015
(2) Gartner, Inc. "Hype Cycle for Business Process Management, 2015" by Kimberly Harris-Ferrante, July 17, 2015

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