Appeals and Grievances
Care Management - Details
Cross Industry Complex Claims
Customer Service - Details
Exception Claims Handling- Details
Knowledge Worker Case Management
New Business and Enrollment
New Enrollment - Details
Underwriting - Details
Software Solutions to Enhance Customer Service, Automate Manual Tasks & Increase Business Agility
At the point where business operations meet customer inquiries and complaints, the potential for complexity is high. The business side brings its own disparate systems and processes, while the customer brings a seemingly infinite range of concerns. But complex doesn’t have to mean clumsy when such challenges are met with the power, speed and control of IPD Ultera®.
IPD is helping insurance companies navigate today’s complex customer-service environment with Ultera, an out-of-the-box application that delivers a rich suite of content and process-management functionality. Leveraging the power of the industry-leading IBM platform, Ultera provides the ultimate customer service experience by consolidating all information in intuitive user interfaces. With Ultera, our clients achieve remarkable results, including “first-call” resolution rates of 95% or better and an increase in employee productivity of 45%.
Ultera® drives revenue growth and profitability through…
Ultera means lower costs through…