Our Customers

For over fifteen years, our customers have depended on us for our Business Process Applications to automate their mission critical business processes. [Learn more]
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solutions

Life Disability


The administration of Disability Insurance to policy holders is complicated and very service oriented. Ultera automates the intricacies required for case management of long term disabled people. Insurance companies have an ongoing service commitment to make disabled policy holders as comfortable as possible for the remainder of their days or provide a productive path to get back to work and continue their lives.

Short or Long Term Disabled policy holders have similar case management needs. Depending on the severity of their disability the primary differentiator is the length of time the case file remains active. Manually tracking the products and services that are involved with the management of these case files is a significant effort when triggered by paper. Files can grow to thousands of pages subject to loss or hard to find. Manually tracking ongoing tasks, appointments, follow-ups communications, documents, emails and phone calls along plus auditing is daunting. Disability case managers need to be able to garner information from several administration systems including the claims system, policy system, accounting and reserving systems and provide detailed reporting.

The IPD Solution
Ultera automates and organizes these case files and provides easier management and supervision of complicated case files. Reporting case file documents and data are all electronically presented in an easy to use Intelligent User Interface (iGUI). Ultera worksheets are used extensively - the Claim file Worksheet and Member file Worksheet are examples that ensure the effective use of aggregating data from many systems throughout the life cycle of a case.

Ultera Business Process Application provides:
  • Unified work environment that allow Disability Claims operations to work 30% - 50% more productively
  • Significantly increase customer service because all data is in one user interface
  • Provide an online interface with a complete work inventory for the claims operation
  • Provide a user friendly intelligent graphical user interface (iGUI) that
    • aggregates data from multiple systems and application to one user interface
    • view all the documents and data that relate to the case file
    • manage the life cycle of case files and requirements gathering process with providers
    • web access for brokers and agents
  • Management can track and manage work
  • Low total-cost-of-ownership (TCO) because most of the environment can be configured without programming and can therefore be managed by the business
  • Store, manage and view all documents and data associated with case
  • Maintain compliance regulations and records management
  • Multiple language support
  • Full security prevents unauthorized access