Implementation / Consulting Services

IPD offers a wide variety of professional services that focus on the preparation for and deployment of strategic business process applications. Through years of exclusively servicing insurance-only clients, IPD has developed professional services offerings designed to address our clients' strategic, implementation, and infrastructure planning needs.

Strategic Services - designed to assist organizations with the definition and develoment of an overarching business process application framework, at the highest level, and specific strategic initiatives, at the lowest level. Examples of these service offerings include:

• Opportunity Assessment - looking across the entire enterprise, an Opportunity Assessment will identify business functions and departments that represent excellent candidates for the deployment of Ultera, Automation Engine, and other business process application components. Using a prioritization method specific to each organization's business drivers and organizational capabilities, the Opportunity Assessment provides a framework for prioritizing these deployment candidates based on factors including business value, application fit and suitability, process readiness and compleixity, and technological considerations.
• Readiness Review - assessing the ability and capacity of an organization to absorb the kind of changes involved with a new business process technology deployment
• Benefit Opportunity Assessment - focused on Cost / Benefit Analysis (CBA) development for business process automation opportunities
• System Prototyping - applying the principles of Rapid Application Design and Development (RADD), these services result in a working application prototype for function- or activity-specific deployments in advance of an actual implementation project, allowing for early user involvement with live software and assesment of suitability.
  

Implementation Services - designed to assist organizations with the deployment of IPD Ultera-based business application solutions. These services can cover the full range of activities required for a sucessful implementation:

• Project Scope Develoment - resulting in a clearly articulated project scope definition
• Planning - focused on the careful, systematic planning and preparation of business process application deployment in achievable timeframes
• Project Management - applying professional project management personnel and proven implementation techniques to specific business process automation deployments
• Requirements Mapping - focused on the mapping of baseline IPD applications with prioritized business and functional requirements to establish coverage and define integration needs
• System Configuration - ensuring the correct configuration of IPD business application components to satisfy operational requirements
• Application Design and Develoment - for organizations that request customization components within their IPD implementations, IPD offers full life cycle services associated with application design and development
• Process Optimization - for organizations already using IPD components in a production setting, these customized services identify opportunities for extending the use of business process automation to achieve additional operational efficiencies. Common opportunities to extend business process automation include support for cottage workers, queue volume reductions, automated work item creation, adjustment handling, distrubution of work based on host system state changes, etc.
• Conversion - for organizations looking to migrate to an IPD business process application, or upgrade from an earlier IPD solution, these services cover the full life cycle involved with system coversion, beginning with analysis and planning through system cutover.
  

Infrastructure Services - designed to assist organizations with the identification, planning, and deployment of technology components that support IPD-based business process applications, including:

• Data Capture - ingestion and data entry for new implementations and optimization of existing deployments
• Reporting - full life-cycle services from requirements definition to the design and development of reporting and Business Activity Monitoring, using Ultera