Our Customers

For over fifteen years, our customers have depended on us for our Business Process Applications to automate their mission critical business processes. [Learn more]
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services

Business Process Application Software Customer Support

IPD provides our clients two principal support offerings. All clients under an active software maintenance and support agreement receive timely support and response to questions, information requests, or software incidents. IPD Customer Service staff support clients across North America, and offer a wide range of additional services and coverage hours that may be tailored to meet an organization's unique support needs.

IPD offers Support Online, a web-based Customer Service portal, providing a means for our customers to submit, prioritize, and monitor incident progress. Following submission, clients can expect to receive a response from an IPD professional, familiar with their environment, who is capable of providing desired information or resolving a reported incident in a timely manner. Product documentation, certification matrices, patches, and announcements also are available through IPD Support Online.

All clients currently under an active maintenance and support agreement also are eligible to receive the latest releases of IPD application software and utilities under license. IPD makes available fully documented, new product releases regularly, containing enhanced functionality and certified for use with a wide variety of third party products.

For more information on IPD Support Online, please call: 248-723-9733.
 
Case Studies
Automating its claims processing saved Blue Cross and Blue Shield of North Carolina approximately $250,000, with a potential to save up to $1 million
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