Ultera Application Engine

The Ultera Application Engine facilitates the creation and management of units of work ("work items") that are to be processed within a process flow. The features available with this module ensure that work is sent through the appropriate channels, and that the individuals responsible for the next task are given the data they need to execute their stage of the process. Users can stay focused on work, and because of its sophisticated routing engine, Ultera can provide the right work to the right user at the right time. No need for your staff to search for lost claims or case files. With Ultera, the information is always at their fingertips.

Other features offered by the Ultera Application Engine include:

• Sophisticated search modes that can filter results based on specific user information, or specific search criteria
• Easy navigation to essential work information, including key properties and history of activity
• Skills based routing, ensuring work is properly routed throughout your organization
• Comprehensive work history, complete tracking and traceability for all work actions performed
• Synchronization and advanced decision making based on document meta-data
• Advanced supervisory functions:
• Ad-hoc routing capability, allowing authorized supervisors to override the structured flow
• Workload balancing, allowing supervisors to manage spikes in work
• Reassignment to a different user and / or process