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Image Process Design announces strategic alliance with First Consulting Group. October 2000--Bloomfield Hills, MI -- Image Process Design (IPD), the leading provider of workflow solutions for the insurance industry, is pleased to announce a strategic partnership with First Consulting Group (FCG). Effective September 5th, FCG, an information-based consulting service to healthcare organizations, will provide software implementation services to IPD’s nationwide insurance clientele. FCG believes that partnering with IPD will optimize performance and service of the healthcare industry. Says FCG…(This is a quote pulled from FCG Website) “Customer Relationship Management (CRM) is a marketing and service delivery strategy that is transforming one industry after another - and healthcare is next. By shifting to a ‘360 degree’ customer view, healthcare organizations - especially health plans - can build customer loyalty, strengthen their businesses and better prepare themselves for the advent of the ‘digital health plan.’” Image Process Design is a Document and Process Management Company that eliminates paper, streamlines workflow, and integrates with an insurance company’s e-commerce strategy to process mission critical information. With an alliance between IPD and FCG, healthcare companies will be able to automate many labor-intensive clerical procedures associated with processing paper-based information. (FCG Quote inserted here) “This strategic alliance with FCG is key because it connects our company with the leaders of the system integration segment. We expect this partnership to immediately benefit our clients with process re-engineering, workflow technology and e-business solutions,” said Steven Racine, president of IPD. “Together our organizations will work together to bring the best of workflow technology to insurance companies.” About Image Process Design (IPD) Founded in 1991, IPD, Inc. (http://www.ipdsolution.com) is a software development and systems integration company specializing in large-scale workflow, process automation, content management, and e-Business solutions for the healthcare and insurance industries. The company provides packaged and customized software solutions, as well as consulting, training, and project management services necessary to achieve their successful implementation. IPD’s integrated approach delivers concrete, client-specific business benefits, including increased productivity, reduced processing cycle time and lower administrative expenses, while dramatically improving service levels. The company serves some of the nation’s largest insurance companies including Humana, Pacific Life, and Blue Cross Blue Shield licensees. First Consulting Group Information Named by Forbes magazine in November 1999 as one of America's 200 best small companies, First Consulting Group is a leading provider of information-based consulting, integration and management services for healthcare, pharmaceutical and other life sciences organizations in North America and Europe. The firm's services are designed to increase its clients' operations effectiveness, resulting in reduced costs, improved customer service, enhanced quality of patient care and the more rapid introduction of new pharmaceutical compounds. First Consulting Group (FCG) is a leading provider of information-based consulting, integration and management services to healthcare, pharmaceutical and other life sciences organizations in North America and Europe. Founded in 1980, FCG has compiled an unsurpassed track record of client service and has grown to a firm with more than 2,000 Associates in 26 offices.