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Pacific Life to speed underwriting, improve service levels with Image Process Design Solution Suite.


Bloomfield Hills, Michigan--Oct. 2, 2000 Image Process Design (IPD), the leading provider of workflow, process automation and content management solutions for the insurance industry, today announced that it has been selected by Pacific Life Insurance Company, the nation's sixteenth largest life insurer, to install its Solutions Suite product. Composed of both hardware and integrated document management software, the IPD Solution Suite will be utilized by Pacific Life to streamline operations, improve customer service and reduce underwriting time.

Founded in 1868, Pacific Life Insurance Company is among the nation's largest financial institutions. Yet, like many companies, it has largely relied on a single medium--paper--to store, retrieve, transfer, and process the myriad information that flows through it on a daily basis. Explained Alan Wuest, Pacific Life's Manager of Information Services, "For a company like ours that is really focused on delivering a high level of service, our paper-based system will simply not allow us to keep up with our rapid growth. Image Process Design’s Solution Suite will enable us to manage all of our information, including paper, in a totally electronic workflow. That will change everything."

By streamlining and automating much of the labor-intensive clerical procedures associated with the underwriting and new business processes, the company will be able to significantly reduce the amount of time it takes to underwrite a new customer and produce a policy. "We also look forward to providing customers with real-time information on the status of any policy or claim, and accelerating many of our 'In-Force' functions such as policy loans, compliance issues and content licensing.”

Pacific Life's decision to select IPD was made after an exhaustive evaluation process by an internal team and an outside consulting firm. The fact that the IPD’s systems have been successfully installed and operating for over two years in the PM Group, the company's health care insurance arm was also an important factor in their decision. "Ultimately, we chose IPD because we felt they were the best prepared," said Wuest. "They had the best experience in the insurance field and a product that would not only install like an off-the-shelf product, but would also allow us to easily make our own enhancements and customizations. We have a great deal of confidence in their ability help us to achieve our goals."

The workflow market is in the midst of a transformation brought about by the impact of the Internet on traditional business models. Workflow is evolving from its document-centric roots into a middleware service for broad process management throughout the enterprise. It is becoming the enabling technology for building applications like customer relationship management and knowledge management. Underlying architectures are moving away from traditional client/server to Web centric. Expect the demands of e-business to have a dramatic impact on the workflow market in the coming year. E-business and Enterprise Application Integration (EAI) will drive the need for process-to-process linkage. Business-to-consumer commerce will foster the need for customer-driven and self-service workflow applications.


About Image Process Design (IPD)

Founded in 1991, IPD, Inc. (http://www.ipdsolution.com) is a privately held software development and systems integration company specializing in large-scale workflow, process automation, content management, and e-Business solutions for the health and life insurance industries. The company provides packaged and customized software solutions, as well as consulting, training and project management services necessary to consistently achieve successful implementation. IPD’s integrated approach delivers increased productivity, reduced processing cycle time and lower administrative expenses, while dramatically improving service levels.

Evolving from its document-centric roots, IPD is pioneering new broad process and knowledge management technologies that enable its clients to use the Internet to create powerful customer interactivity and contextual content delivery.

The company serves some of the nation’s largest insurance companies including Humana, Pacific Life, and over 14 Blue Cross Blue Shield licensees.


About Pacific Life Insurance Company

The Pacific Life family of companies manages more than $300 billion in assets as of September 30, 1999. The Annuities Division markets fixed and variable annuities through financial planning firms, regional broker/dealers, warehouses, banks and other financial institutions. Pacific Life variable annuities are distributed by Pacific Mutual Distributors, Inc., member NASD & SIPC, a subsidiary of Pacific Life.