Bloomfield Hills, Mich. – February 3, 2012 - Knowledge workers are particularly prevalent within the economy’s service sectors: insurance, education, financial services, government, healthcare, and information services. Significant automation has been accomplished for the more data-intensive segments of these industries. The remaining work that cannot be readily automated typically necessitates the application of knowledgeable staff members capable of exercising sound judgment in arriving at business decisions.

Image Process Design, Inc. (IPD)’s Ultera Knowledge Worker Edition is designed for today’s workforce. Uniquely crafted to fulfill content, process, and case management requirements within a tightly integrated user experience, the latest version of Ultera provides a complete web-based knowledge worker solution applicable to a variety of industries and use cases

IPD solutions focus on optimizing business process outcomes. These include revenue enhancing capabilities and cost reductions. IPD clients experience lower claims costs, improved customer experience, lower policy turnover, enhanced competitiveness and greater strategic business agility. IPD clients have also experienced improved productivity in the range of 20% - 60% as well as reduced cycle times up to 80%.

“Today’s Ultera announcement represents the next stage in IPD’s twenty year mission to optimize mission-critical business processes and the capabilities of the knowledge workforce,” said Steven Racine, CEO, IPD. “The Ultera Knowledge Worker edition bundles together all the capabilities needed to support knowledge work and knowledge workers. From work inception to completion, appropriate information, processes, task automation and human interactions are brought together for timely and accurate knowledge work.”

Ultera leverages flexible and scalable IBM platform components – extended with IPD’s proven content, process, and case management features – to automate and optimize knowledge-based business processes. Ultera is not only tested and certified in IBM labs, but also proven in large-scale deployments for all the technical characteristics expected from an enterprise-class system.

Beyond software, IPD offers a full range of content, process, and case management-focused services that can assist with every phase of your analysis, implementation and maintenance phases.

About IPD
Since 1991, Image Process Design, Inc. has delivered highly responsive knowledge worker solutions for the mission-critical processes of leading organizations across the United States and Canada. IPD improves business process outcomes and supports accurate, efficient decision making with packaged, cost-effective software solutions with business-specific functionality. IPD, a 20-year IBM business partner, uniquely addresses critical needs with out-of-the-box software solutions that can be configured and rapidly deployed with immediate payback. Today, IPD's products continue this tradition of low-risk, proven solutions, leveraging IBM's BPM, ECM and ACM platforms. For more information, please visit: www.ipdsolution.com.