Press Releases

Hyland Software Forms Strategic Partnership with Image Process Design to Focus on Insurance Industry

CLEVELAND – September 05, 2003 – Hyland Software, Inc., developers of OnBaseÒ integrated
document management (IDM) software and a leading, global provider of electronic document
management solutions, has formed a partnership with Image Process Design (IPD), a leading
provider of integrated imaging, workflow, process automation and business process
management systems for the insurance industry. The initial focus of the technology partnership
will address the business process automation and the “intelligent routing” of information through
work flow to the middle market of the insurance industry using Hyland’s OnBase solution.

Says Bill Priemer, Hyland’s vice president of Sales and Marketing, “We are excited about this
joint initiative. Because of their significant presence in the insurance industry, partnering with
IPD will accelerate the acceptance and use of OnBase by insurance companies of all sizes as
the de facto standard in utilizing document management for Claims Processing, Underwriting,
New Business, Credentialing, Enrollment, Customer Service and the management of those
operations.”

According to Steven Racine, President and CEO for IPD, “We’re dedicated to producing
tangible, measurable results for our customers. By eliminating paper-based workflow,
seamlessly connecting to e-business initiatives and re-engineering the way work gets done, our
solutions help insurance companies achieve extraordinary benefits, and we are excited to
partner with such a respected technology leader, allowing us to bring award winning innovation
to the insurance industry. In addition, Hyland’s corporate philosophies and commitment to
customer satisfaction parallel those of IPD, creating an excellent relationship that opens up
more doors for both companies. And the customer is the ultimate winner.”

About Image Process Design
Founded in 1991, IPD, Inc. is a privately held software development and systems integration
company specializing in large-scale workflow, process automation, content management and e-
Business solutions for the insurance industry. The company provides packaged and customized
software solutions, as well as consulting, training and project management services necessary
to consistently achieve successful implementations. IPD’s integrated approach delivers
increased productivity, reduced processing cycle time and lower administrative expenses, while
dramatically improving service levels.

Evolving from its document-centric roots, IPD is pioneering new broad process and knowledge
management technologies that enable its clients to use the Internet to create powerful customer
interactivity and contextual content delivery.
The company serves some of the nation’s largest insurance companies including Anthem, Inc.,
Humana, Pacific Life and 22 Blue Cross Blue Shield licensees. Visit www.ipdsolution.com for
more information.

About Hyland Software
Hyland Software, established in 1991, is a recognized leader in the document technologies
industry. As a customer-driven organization committed to providing world-class service and
support, the company is dedicated to developing integrated document management solutions
that are deployable at both the departmental and enterprise levels.

Hyland develops OnBase, software that offers the full spectrum of document management
capabilities in a single, web-enabled application. OnBase is used by thousands of commercial
organizations and government agencies worldwide to streamline operations, reduce costs and
share information with employees, partners and customers. Headquartered in Cleveland, Ohio,
Hyland has offices located throughout the United States, Latin America and Europe. Visit
www.onbase.com for more information.