Our Customers

For over fifteen years, our customers have depended on us for our Business Process Applications to automate their mission critical business processes. [Learn more]
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Why IPD?


The Alternative to the “Build It” Approach for Insurance Business Process Improvement

When you decide to reengineer your work processes, you can custom build your solution from various “toolkit”, or “template” alternatives, or rapidly implement IPD’s low-risk Ultera application that provides you with out-of-the-box functionality specifically tailored to your business processes.

IPD clients have successfully leveraged the Ultera enterprise application suite of products to rapidly reengineer their work processes and reduce costs. The Ultera framework delivers strategic business flexibility by capturing documents of all kinds, wherever they are produced and instantaneously moving work around the globe, when necessary. The technology platform also provides flexibility and control to our clients through platform-independent web services, allowing Ultera to plug into your service-oriented architecture (SOA). In addition, Ultera business solutions are fully supported. This insures compatibility with the latest operating systems and popular ECM/BPM/BRE technologies, providing a low total cost of ownership and compelling Return On Investment.

Fully Supported, Stable Applications Built By Industry Experts

IPD’s Ultera business applications are built by insurance industry experts with your business requirements in mind. Ultera gives you the flexibility and speed to react to changing business needs through complete configurability. Many IPD clients require no coding effort at all to implement solutions to their highly specific requirements. Ultera solutions are extremely stable and scalable from small to the largest numbers of users and multiple departments across geographically dispersed operations. It’s no accident that IPD has the largest market share of Health Plans and numerous well known Life and other insurance companies.

Dramatic Results

IPD’s clients report dramatic improvements in performance:
  • 90% + reduction in cycle times (from 30 days to 30 minutes)
  • 95% “first call” resolution rates
  • 45% improvement in employee productivity
  • All our clients’ customers become VIP’s through greatly enhanced service levels
Ultera business process applications can be implemented by your own organization or supplemented by IPD’s comprehensive value-added implementation and service offerings.