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Thank you for your interest in viewing the case studies and whitepapers. Please click a link below to download. Cloud-based Case Management Evaluation Services from Image Process Design A cloud-based Case Management service experience provides a real-world, showcase of what today’s advanced case management can achieve. Learn more about how IPD can give your team immediate access to the ICM environment. Case Management Opportunity Assessment Services from Image Process Design IPD has made case management accessible for its customers through a special workshop assessment approach. IPD can help organizations identify the best opportunities for this application by conducting a high-level process analysis of one or more of the organization's business processes. Advanced Case Management for Insurance: What you should be looking for ACM has been the subject of much recent attention by analyst firms and trade publications. As a strategy, ACM fills in critical capability gaps in existing technology stacks to achieve a complete, actionable view that both guides and leads to timely, accurate case resolution. Advanced Case Management Proof of Concept Services for IBM FileNet P8 Case Manager Many large companies today are seeking to increase operating efficiency, customer satisfaction, and overall effectiveness through the use of Advanced Case Management (ACM) technologies now available. To understand more about how ACM could benefit your company, IPD is offering a Proof of Concept for implementing IBM Case Manager. Automating the Blues - BCBS North Carolina Stays on Track By Leveraging Automation. Insurance providers are struggling with the trade-off between the cost of doing business and the need for ever improving levels of customer service. With competition for coverage higher than ever, Insurance companies must find more efficient and reliable ways of expediting business critical transactions, while staying competitive and protecting their bottom line. IPD Case Management Question and Answers As the management of existing cases stretches across long durations and new cases are received daily, case managers find themselves spending more time attempting to manage the information in their case files, and less time making decisions and assisting customers. Over time, customer service levels, compliance with mandated regulations and day-to-day worker productivity can all be negatively impacted. IPD New Business and Enrollment Whitepaper In today’s increasingly competitive environment, insurers must streamline operations, cut costs, increase agility and enhance customer relationships. The key to achieving these objectives and paving the way for successful transformation is information management. IPD Whitepaper Despite today’s challenges, many insurers are leveraging technology to help reduce costs and complexity and expedite business critical transactions. As a result, these companies are building momentum and outmaneuvering the competition. Underwriting Whitepaper Insurers must improve the speed and quality of decision making by leveraging both technology and valuable human resources to establish optimal underwriting processes for policy issuance. Technology solutions allow underwriters to rapidly review the applications to minimize the negative effect of interruptions; this also enables field agents to see the status of applications via Web portal; reduces overall underwriters stress and increases job satisfaction. IBM Case Management Lunch and Learn Implementing an ECM Application for Disability Claims Case Management IPD’s customer, Sun Life Financial, shares their successful story of deploying IPD’s workflow application in their disability claims operations in Canada and the United States. Effectively Assess, Manage and Resolve Short and Long-term Disability Claims Automating Life Insurance Business Processes